Holiday Season (Christmas and Halloween Special Return Policy below)
Only store credit will be given on the items purchased during the Holiday Season (Christmas and Halloween) i.e. August 17th, 2019 - December 10th, 2019. Any items purchased within this period can only be exchanged (provided they meet the criteria mentioned in this section) or store credit will be issued. No refunds to the credit card, debit card, or other methods used to make payments, will be issued during this period. In order to expedite the process of Exchange, customer can make a new order with our company for exchange and we will issue refund for previous order. For more details email us @ email@example.com or call us @ Ph - 559-300-7636.
All requests for returnable items must be made within 30 days of receipt. Once a Return Authorization Number is issued, the item must be shipped within 7 business days of the issuance of the Return Authorization Number. We encourage our customers to send the returned items through trackable mail. TheCostumeLand will not be responsible for items lost that were not trackable and no refund will be issued.
Please refer to the following steps to return an item:
1. Email us at firstname.lastname@example.org or Call us at +1-559-300-7636
2. Email must contain the Order Number, Item(s) to be returned, and the Reason of Return e.g. Defective, Wrong Size, etc.
3. Once a request to return an item is received by us, one of our customer service representatives will review and authorize a Return Authorization Number.
4. Clearly print the issued Return Authorized Number on the outside of Return Envelope.
5. Make sure you have the item(s) that were originally shipped to you by us.
6. The item(s) must be in its original packaging.
7. Send the item back to us at the following address:
5627 N. Figarden Dr. STE 114
Fresno, CA 93722
Once the item is received by our returns department, a confirmation of return email will be sent to the customer.
If you have further questions, feel free to contact us at the Live Chat available on the website or call us at +1-559-300-7636
Following items are non-returnable items i.e. once purchased and shipped, no returns for any reason will be accepted on these items.
5. Deluxe Costumes $200 or more
8. Contact Lenses
11. Fake Nails
Only store credit will be given on the items purchased during the Halloween Season i.e. September 10th - November 2. Any items purchased within this period can only be exchanged (provided they meet the criteria mentioned in this section) or store credit will be issued. No refunds to the credit card, debit card, or other methods used to make payments, will be issued during this period.
If you order is placed between September 10th 2018 - Nov 2nd 2018, you can exchange an item by placing a new order. We will issue refund for previous order and your order will not be held for store credit. Once you create a new order, please mention in comment box "It's a re order for another size ", our customer service will take care of your order. Due to busy Halloween season, exchange of an item might take longer. Please accept our apology for any inconvenience this may have caused.
However, if the items are missing, defective, or do not match the order placed, a full refund will be issued for such orders. We encourage our customers to contact us as soon as possible if such is a case. SUCH REQUEST MUST BE MADE WITHIN 3 DAYS OF RECEIPT OF COSTUME. Please email us @ email@example.com
Please note that During Halloween Season, it may take upto 4 weeks to process a refund.
TIPS TO AVOID DELAY/COMMON REASONS FOR REJECTION OF RETURNS
• Please obtain Return Authorization Number before sending ANY returns. No returns will be accepted if a Return Authorization Number is not obtained.
• Make sure you write Return Authorization Number on the return envelope.
• Make sure all parts of the original order are included in the return package. If there are missing items, it may delay your refund or result in no refund if missing items are not returned.
• We encourage our customers to use tracked mail.
• Request for returns must be made within 7 days of receipt of an item.
International customers please contact us via Live Chat available on our website or at firstname.lastname@example.org for return requests. We will contact you either through email, chat, or phone. Such requests will be decided on case by case basis due to difficulties for international returns.
Yes. Customers are allowed to try the items they receive and still return it as long as the item is still in its original condition and packaging. But, make sure the item is not ripped, damaged, or destroyed in any way while trying it on. Any items damaged while trying it on will not be returned and no refunds will be issued.
If the items shipped match the order placed and such items are returned, refund is made only for the cost of the merchandise and does NOT include any Shipping and Handling charges. It is your responsibility to return items to us, we cannot be held responsible for any loss or damage to goods whilst they are being returned. It is recommended that you send all items via tracked service.
Once an item is received by our returns department, a refund will be issued within 3 business days provided the item(s) meet(s) the returns policy requirements described in this section i.e. returns policy section.
Please note that it can take upto 4 weeks to issue a refund during Halloween Season i.e. September 10 to November 2.
If the shipped item was defective, missing parts, or does not match the order placed, TheCostumeLand will reimburse you the purchase price plus shipping and handling charges.
However, if the item is being returned for any other reason, Customer will pay the shipping and handling charges to return the item(s) to us.
We encourage our customers to call us as soon as possible once the customer discovers the defect or missing item. In any case, a customer must inform us about missing or defective items within 3 days of receiving the item. If we are not informed of missing items or defects within 3 days of receiving the item, it will be assumed that the item is correct and accepted. In such a case, no refunds will be issued for reasons such as defect, missing items, etc.
All orders are subject to restocking fee of 18% upon return. A restocking fee of 18% will be deducted from your refund upon issue of refund.
Original condition is the condition in which you initially received the item from us. This does not mean the costume cannot be tried on. Customers are free to try the costume as long as the costume is kept in its original condition. Items will not be returned if any of the following are present:
• Any signs of wear and tear (Trying on for few minutes is OK)
• Bodily hair present in the item
• Fragrance of Cologne, Perfume, or Deodorant or other such items
• Ripped, Destroyed, or Altered in anyway
• Dog, Cats or other pet hairs or smell present on the item
• Any other similar reasons that make the costume not salable will not be returned
Original packaging includes all items used in packaging of the costum. Such packaging materials generally include the following:
• Covers, Stickers, Tags, Plastic packaging, or any other items used in packaging of the item
• Please note that it does not include the envelope or other box used to ship the item e.g. UPS boxes, UPS boxes or other such boxes or bags used by us.
If you order is placed between August 17th 2019 - December 10, 2019, you can exchange an item by placing a new order. We will issue refund for previous order and your order will not be held for store credit. Once you create a new order, please mention in comment box "It's a re order for another size ", our customer service will take care of your order. Due to busy Halloween season, exchange of an item might take longer. Please accept our apology for any inconvenience this may have caused.