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e.g. superman, spiderman or superheroes

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  • How Can I return my Item?

    All requests for returnable items must be made within 30 days of receipt. Once a Return Authorization Number is issued, the item must be shipped within 7 business days of the issuance of the Return Authorization Number.  We encourage our customers to send the returned items through trackable mail. TheCostumeLand will not be responsible for items lost that were not trackable and no refund will be issued.

    Please refer to the following steps to return an item:

    1. Email us at info@thecostumeland.com or Call us at +1-559-300-7636
    2. Email must contain the Order Number, Item(s) to be returned, and the Reason of Return e.g. Defective, Wrong Size, etc.
    3. Once a request to return an item is received by us, one of our customer service representatives will review and authorize a Return Authorization Number.
    4. Clearly print the issued Return Authorized Number on the outside of Return Envelope.
    5. Make sure you have the item(s) that were originally shipped to you by us.
    6. The item(s) must be in its original packaging.
    7. Send the item back to us at the following address:

    Returns Department
    TheCostumeLand
    5627 N. Figarden Dr. STE 114
    Fresno, CA 93722
    USA

    Once the item is received by our returns department, a confirmation of return email will be sent to the customer.

    If you have further questions, feel free to contact us at the Live Chat available on the website or call us at +1-559-300-7636

    Special Note  Only store credit will be given on the items purchased during the Halloween Season i.e. September 10th, 2018 - November 2, 2018. Any items purchased within this period can only be exchanged (provided they meet the criteria mentioned in this section) or store credit will be issued. No refunds to the credit card, debit card, or other methods used to make payments, will be issued during this period.  In order to epedite the process of Exchange, customer can make a new order with our company for exchange and we will issue refund for previous order. For more details email us @ info@thecostumeland.com - Ph - 559-300-7636. 

  • What are the non-returnable items?

    Following items are non-returnable items i.e. once purchased and shipped, no returns for any reason will be accepted on these items.

    1. Teeth
    2. Underwear
    3. Socks
    4. Wigs
    5. Deluxe Costumes $200 or more
    6. Tights
    7. Stockings
    8. Contact Lenses
    9. Petticoat
    10. Eyelashes
    11. Fake Nails
    12. Tutus

  • What is the return policy during Halloween Season?

    Only store credit will be given on the items purchased during the Halloween Season i.e. September 10th - November 2. Any items purchased within this period can only be exchanged (provided they meet the criteria mentioned in this section) or store credit will be issued. No refunds to the credit card, debit card, or other methods used to make payments, will be issued during this period.

    How can I Exchange an item during Halloween season ?

     If you order is placed between September 10th 2018 - Nov 2nd 2018, you can exchange an item by placing a new order. We will issue refund for previous order and your order will not be held for store credit. Once you create a new order, please mention in comment box "It's a re order for another size ", our customer service will take care of your order. Due to busy Halloween season, exchange of an item might take longer. Please accept our apology for any inconvenience this may have caused.



    However, if the items are missing, defective, or do not match the order placed, a full refund will be issued for such orders. We encourage our customers to contact us as soon as possible if such is a case. SUCH REQUEST MUST BE MADE WITHIN 3 DAYS OF RECEIPT OF COSTUME. Please email us @ info@thecostumeland.com

    Please note that During Halloween Season, it may take upto 4 weeks to process a refund.

    TIPS TO AVOID DELAY/COMMON REASONS FOR REJECTION OF RETURNS

    • Please obtain Return Authorization Number before sending ANY returns. No returns will be accepted if a Return Authorization Number is not obtained.
    • Make sure you write Return Authorization Number on the return envelope.
    • Make sure all parts of the original order are included in the return package. If there are missing items, it may delay your refund or result in no refund if missing items are not returned.
    • We encourage our customers to use tracked mail.
    • Request for returns must be made within 7 days of receipt of an item.

  • I am an International Customer, how can I return my item?

    International customers please contact us via Live Chat available on our website or at  info@thecostumeland.com for return requests. We will contact you either through email, chat, or phone. Such requests will be decided on case by case basis due to difficulties for international returns.

  • Can I try an item once I receive it and still return it?

    Yes. Customers are allowed to try the items they receive and still return it as long as the item is still in its original condition and packaging. But, make sure the item is not ripped, damaged, or destroyed in any way while trying it on. Any items damaged while trying it on will not be returned and no refunds will be issued.

    If the items shipped match the order placed and such items are returned, refund is made only for the cost of the merchandise and does NOT include any Shipping and Handling charges. It is your responsibility to return items to us, we cannot be held responsible for any loss or damage to goods whilst they are being returned. It is recommended that you send all items via tracked service.

  • How long does it take to get the refund once an item is returned?

    Once an item is received by our returns department, a refund will be issued within 3 business days provided the item(s) meet(s) the returns policy requirements described in this section i.e. returns policy section.

    Please note that it can take upto 4 weeks to issue a refund during Halloween Season i.e. September 10 to November 2.

  • Are shipping and handling charges also refunded?

    If the shipped item was defective, missing parts, or does not match the order placed, TheCostumeLand will reimburse you the purchase price plus shipping and handling charges.

    However, if the item is being returned for any other reason, Customer will pay the shipping and handling charges to return the item(s) to us.

  • What if the non-returnable item is missing part(s) or is defective?

    We encourage our customers to call us as soon as possible once the customer discovers the defect or missing item. In any case, a customer must inform us about missing or defective items within 3 days of receiving the item. If we are not informed of missing items or defects within 3 days of receiving the item, it will be assumed that the item is correct and accepted. In such a case, no refunds will be issued for reasons such as defect, missing items, etc.

  • Is there a restocking fee if I return my order?

    If more than 3 pieces of a same item are ordered e.g. Small, Medium, & Large Size of the same costume, a 20% restocking fee will be charged on any returns made on such orders. Any other orders not covered by the terms given in returns policy section may also be subject to restocking fee. If  more than 40% of the order is return will be subjected to 15% restocking fees. There is a 20% restocking fee for any Deluxe costume worth more than $150 is  subject to restocking fee. 

  • What is original condition and original packaging?

    Original Condition

    Original condition is the condition in which you initially received the item from us. This does not mean the costume cannot be tried on. Customers are free to try the costume as long as the costume is kept in its original condition. Items will not be returned if any of the following are present:

    Any signs of wear and tear (Trying on for few minutes is OK)
    Bodily hair present in the item
    Fragrance of Cologne, Perfume, or Deodorant or other such items
    Stains
    Ripped, Destroyed, or Altered in anyway
    Dog, Cats or other pet hairs or smell present on the item
    Any other similar reasons that make the costume not salable will not be returned

    Original Packaging

    Original packaging includes all items used in packaging of the costum. Such packaging materials generally include the following:

    Covers, Stickers, Tags, Plastic packaging, or any other items used in packaging of the item
    Please note that it does not include the envelope or other box used to ship the item e.g. UPS boxes, UPS boxes or other such boxes or bags used by us.

  • How can I Exchange an item during Halloween season ?

    If you order is placed between September 10th 2018 - Nov 2nd 2018, you can exchange an item by placing a new order. We will issue refund for previous order and your order will not be held for store credit. Once you create a new order, please mention in comment box "It's a re order for another size ", our customer service will take care of your order. Due to busy Halloween season, exchange of an item might take longer. Please accept our apology for any inconvenience this may have caused.

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