FAQs - Payment

We understand that our customers like to get their hands on a great deal from time to time. We'd suggest that you check out the website, we often have really great promos running where you can grab a steal. If it's a discount code that you're after - we send out discount codes to our customers in our newsletters. Sometimes you'll spot a code on Twitter or Facebook or the banner on our website too - keep your eyes peeled. Our discount codes can be sent to individuals and may be locked to those accounts only, as explained in the T&CS.

Thecostumeland does not accept personal checks, or money orders. Thecostumeland accepts debit or credit cards through Visa, MasterCard, American Express and  Discover Card. We do accept payment through Paypal. Please contact our Customer Service Team at 559-300-7636 or by email at info@thecostumeland.com for any questions.

If your payment has been declined, then you will need to place your order again. We are not able to reinstate an order once the payment has been declined.

When you create your order again, please make sure you are entering correct billing information. Most common reasons for card declination include incorrect zip code, street name, or name on the card.

If you are still having trouble placing an order, please contact us via Live Chat available on our website, email us at info@thecostumeland.com, or call us at +1-559-300-7636.

In most cases, any customs or import duties are charged once the parcel reaches its destination country. Please refer to your country's tariffs and customs chart to determine how much custom or import duty will be charged. The shipping charges do not include custom or import duties. Customer is responsible for paying any such charges.