Steps to Start a Return
Step 1. All requests for returnable items must be made within 30 days of receipt. Once a Return Authorization Number is issued, the item must be shipped within 7 business days of the issuance of the Return Authorization Number. We encourage our customers to send the returned items through trackable mail. TheCostumeLand will not be responsible for items lost that were not trackable and no refund will be issued.
Step 2. Make sure your item is eligible to return. Items below are ineligible for return i.e. once purchased and shipped, no returns for any reason will be accepted on these items.
*Teeth *Underwear *Socks *Wigs *Tights *Stockings *Contact Lenses *Petticoat *Eyelashes *Fake Nails. If you item didn't fall in the above category then move to Step 3.
Step 3. There are 2 options to return an item
Option 1 - Accept the store credit to be used on site for which includes amount of order minus the shipping cost.
Option 2 - Accept the refund for your order with 15% restocking fee on the amount of order minus the shipping cost.
Step 4. Once you choose the option please drop us an email at info@thecostumeland.com with the following information
* Order Number
* Item(s) to be returned
* Reason of Return e.g. Defective, Wrong Size, etc.
Within 24 hours we will send you an email for return authorization and a Prepaid return label to return the item back to us. There will be a flat charge of $7.99 which will be deductible from your store credit or refund if you accepted the Prepaid return label. You can even return the item at your own expense in a trackable mail.
Step 5. Upon acceptance of the return please pack the item and Clearly print the issued Return Authorized Number on the outside of Return Envelope.
Step 6. Once the item is received we will issue refund or Store credit as accepted by buyer within 7 business days. Please make sure in Halloween season the refunds will take 2 - 3 weeks.
If you have further questions, feel free to contact us at the Live Chat available on the website or call us at +1-559-300-7636
Due to high volume of orders all returns will be accepted and processed after 2nd November and refunds will be issued after processing of return. For our customers convenience, a pre paid label will be sent in email, hence be patient and all returns emails will be replied after November 2nd, 2021.
Following items are non-returnable items i.e. once purchased and shipped, no returns for any reason will be accepted on these items.
1. Teeth
2. Underwear
3. Socks
4. Wigs
5. Deluxe Costumes $200 or more
6. Tights
7. Stockings
8. Contact Lenses
9. Petticoat
10. Eyelashes
11. Fake Nails
12. Tutus
International customers please contact us via Live Chat available on our website or at info@thecostumeland.com for return requests. We will contact you either through email, chat, or phone. Such requests will be decided on case by case basis due to difficulties for international returns.
Yes. Customers are allowed to try the items they receive and still return it as long as the item is still in its original condition and packaging. But, make sure the item is not ripped, damaged, or destroyed in any way while trying it on. Any items damaged while trying it on will not be returned and no refunds will be issued.
If the items shipped match the order placed and such items are returned, refund is made only for the cost of the merchandise and does NOT include any Shipping and Handling charges. It is your responsibility to return items to us, we cannot be held responsible for any loss or damage to goods whilst they are being returned. It is recommended that you send all items via tracked service.
Once an item is received by our returns department, a refund will be issued within 3 business days provided the item(s) meet(s) the returns policy requirements described in this section i.e. returns policy section.
Please note that it can take upto 4 weeks to issue a refund during Halloween Season i.e. September 10 to November 2.
If the shipped item was defective, missing parts, or does not match the order placed, TheCostumeLand will reimburse you the purchase price plus shipping and handling charges.
However, if the item is being returned for any other reason, Customer will pay the shipping and handling charges to return the item(s) to us.
We encourage our customers to call us as soon as possible once the customer discovers the defect or missing item. In any case, a customer must inform us about missing or defective items within 3 days of receiving the item. If we are not informed of missing items or defects within 3 days of receiving the item, it will be assumed that the item is correct and accepted. In such a case, no refunds will be issued for reasons such as defect, missing items, etc.
There are 2 options to return an item and get a refund as following
Option 1 - Accept the store credit to be used on site for which includes amount of order minus the shipping cost.
Option 2 - Accept the refund for your order with 15% restocking fee on the amount of order minus the shipping cost.
Hence customer can choose from any of the option to avoid the restocking fee and get a store credit for full amount.
Original Condition
Original condition is the condition in which you initially received the item from us. This does not mean the costume cannot be tried on. Customers are free to try the costume as long as the costume is kept in its original condition. Items will not be returned if any of the following are present:
1. Any signs of wear and tear (Trying on for few minutes is OK)
2. Bodily hair present in the item
3. Fragrance of Cologne, Perfume, or Deodorant or other such items
4. Stains
5. Ripped, Destroyed, or Altered in anyway
6.Dog, Cats or other pet hairs or smell present on the item
7.Any other similar reasons that make the costume not salable will not be returned
Original Packaging
Original packaging includes all items used in packaging of the costum. Such packaging materials generally include the following:
1. Covers, Stickers, Tags, Plastic packaging, or any other items used in packaging of the item
2. Please note that it does not include the envelope or other box used to ship the item e.g. UPS boxes, UPS boxes or other such boxes or bags used by us.
In order to expedite the process we encourage our customers to make a new order for exchange item. While placing an exchange order customer can mention in the comment box that it's a re order for order (Previous Order Number). A refund will be issued for previous order and new order will be processed.
